Welcome to All Aboard: East Coast Trains, the series featuring the unsung heroes behind one of the UK’s biggest railways. It’s a mammoth operation offering long distance service to thousands of passengers every day. A small army of dedicated ambassadors works 24/7 to keep everything on track. From bleary-eyed commuters to rowdy bachelor parties, and royal passengers to devoted train spotters, they’re used to dealing with the unexpected. And it’s their job to keep everything running full steam ahead.